Terms & Conditions

Welcome to the www.ceylontropicalspicegarden.com terms and conditions page.

Before placing an order, if you have any queries relating to these terms and conditions, please get in touch with us for your further clarifications.

www.ceylontropicalspicegarden.com has right to change these terms without prior notice. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.

Please NOTE, we are an online store that caters for the needs of customers who have visited spice gardens in Sri Lanka, who wants to reorder products they have seen or bought from Sri Lankan spice gardens.

Please do NOT consider us as the ONLY spice garden in Sri Lanka, there are more than 25 spice gardens known to us in & around Sri Lanka.

We do not manufacturer any of the products in our products list, we only sell Sri Lanka Ayurvedic Drugs Corporation manufacturer approved products.

Please note that once the order has been placed www.ceylontropicalspicegarden.com will NOT accept any cancellations.

Please clarify with us, before ordering the products you wish to order, so that you can confirm it is the same as the one you have or wish to order, by sending picture of the product you have or wish to order or asking for a picture confirmation of the products we sell to avoid misunderstandings.

We will deliver package to you by using DHL , TNT , UPS , ARAMEX , AIR MAIL , EMS www.ceylontropicalspicegarden.com has full rights to select that courier company based on the availability & distance, time and the weight on the particular transaction.

We always try to send your products at the same day of ordering with tracking number, Please NOTE that sending liquid products by air freight will sometimes cause delays in the export.

if any delay happened in your delivery or you don't receive you order, we always send or resend your products with tracking number after getting A Material Safety Data Sheet (MSDS) that is when requested, this will take some time, for each new export we have to get a new (MSDS) please bear with us during this time.

Money back guarantee if you don't receive products after 45 days, you have to specifically cancel the order without wanting the products.

Please note that customers outside the country will be liable for customs charges, import duties etc. that maybe imposed.

We ensure your package will be delivered to your residence or to the place you are working. If you are unable to accept the delivery on the particular day, please come and collect it from the nearest office location of the selected courier company. Otherwise you will have to incur additional cost on the second delivery as per the courier service provider's contract.

As an online business, we aim to provide a Return service that is totally hassle-free for you.

You have 07 days to decide whether you want to return your order after receiving the products.

We do NOT refund, if any item in the order is opened or used.

We will only give refund for the full order, NOT part of the order.

We will refund you what you paid for the goods but not the delivery charge.

We will resend or refund your original amount only when products are fully damaged on delivery (Unusable)

The retuned shipping chargers will NOT be paid by www.ceylontropicalspicegarden.com

The goods are your responsibility until they reach to our facility. Please ensure your package does not get any damage during return period. We are not responsible for any items that are returned to us in error

As soon as your return has been processed by our facility we will be inform you by an e-mail and will do a TT Bank transfer for your refund money to your bank account given to us by you.

Please note that for refunding we only do bank TT transfers.

Your privacy and trust is very important to us. We make sure your privacy and confidentiality are meeting highly secured standards in www.ceylontropicalspicegarden.com and we believe you will be one of truly satisfied customer from thousands of customer base around the world.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) will have access to this information

You may only use the www.ceylontropicalspicegarden.com Service as expressly permitted by www.ceylontropicalspicegarden.com. You may not cause harm to the Website or the Tropical spice garden Service. Specifically, but not by way of limitation, you may not,

Engage in any activity that interferes with another user's ability to use or enjoy the www.ceylontropicalspicegarden.com Service

Interfere with the www.ceylontropicalspicegarden.com Service by using viruses or any other programs or technology designed to disrupt or damage any software or hardware

Modify, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the www.ceylontropicalspicegarden.com Service.

Use a robot or other device or process to monitor the activity on or copy pages from the Website, except in the operation or use of an internet "search engine", hit counters or similar technology

Collect electronic mail addresses or other information from third parties by using the www.ceylontropicalspicegarden.com Service.

If you have any concern to be clarified, please contact us through [email protected]

You can WhatsApp or Viber to Tel: +94774528522 for more clarification 24x7.